Once your return is processed successfully, we will issue the refund to the payment method of your choice.
For KSA customers, it may take up to 4 weeks for refunds to show in your account.
Unfortunately, we won’t be able to accept any returns beyond the 30 days return window.

You can choose to either get your money refunded as a Gift Card which usually takes 48 hours to reflect or back to your credit/debit card (takes around 5-7 working days). If you used Tabby to make the payment, the refund will be credited back to Tabby.

If you paid by cash on delivery, we will refund the amount to you as a Gift Card, which can be used online and in-store to place a new order and is valid for 1 year from the date of issue. For MADA Cards, the refund process can take up to 4 working weeks to complete.

If you need the refund amount to be transferred to your bank account, please reach out to our customer service team.